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General information

Body SDS A/S
CVR no.: 20 94 40 48

Address:
Øster Allé 56, 3rd floor
2100 Copenhagen Ø

info@body-sds.dk

+45 33 32 30 90

Payment
Paying with your credit card is both easy and safe with us. When using your credit card on our site, your data will be encrypted by means of an SSL certificate that will prevent others from hijacking the payment data sent to us. Your payment data will only be used for the payment itself, and will not be saved or used any further. Our payment system is accredited by NETS.

You can use the following credit cards in our webshop:
Dankort
Visa/Dankort
Mastercard

You can also pay with MobilePay. We do not charge a fee when you shop at body-sds.dk. The money is withdrawn only when the item has been shipped. It is not possible to withdraw an amount greater than the one approved by you.

Freight
Freight: DKK 80,-on all shipments in Denmark. Inland purchases above DKK 650,- are freight free (does not apply to Greenland, Iceland or the Faroe Islands). You can always check out the applicable shipping rates when entering your address.

Shipping
When we receive your order, you will receive an order confirmation by email. You will also receive an email once we have dispatched your order. Physical transportation is provided by PostNord. We will send your order 1-3 business days after receiving your order.

Orders received before noon on business days are shipped the same day. Orders received after noon will be shipped on the following business day. We make reservations for peak periods, when dispatch may be delayed by 1-2 days. 

Right of withdrawal and return.

As a consumer, you have a right of withdrawal within 14 days from the date that you received your purchase. This does not apply to courses, workshops or the like; These are subject to other rules in terms of cancellation after purchase. See section about No right of withdrawal further below.

You can email info@body-sds.dk or use the standard cancellation form found at the bottom of “Terms and conditions”. You cannot cancel your purchase by refusing to receive the goods unless you have previously notified Body SDS.

According to the new Danish Consumer Contracts Act, a consumer can cancel a purchase after taking it into use. However, with the proviso that you will be liable for any deterioration of the item’s value that could possibly have arisen from such use. In other words, if you choose to start using your product – in a more comprehensive way than needed to simply test its nature, properties and function, as you would in a physical store – you now have the option to send the item back to us for an assessment of whether you can have a partial refund of the purchase amount, depending on the item’s condition and commercial value.

So to have the entire purchase amount refunded, you can do the same with your purchase as in a physical shop. You can test the item, though not actually start using it.

It is we who carry the burden of proof as to whether there has been an impairment of the returned item.

For withdrawal of a purchase, pls. return the item to Body-SDS, Øster Allé 56, 3., 2100 Copenhagen Ø.

You have a right to delay returning the item for up to 14 days after the date on which you gave notice that you want to withdraw your purchase. PLS. NOTE! You must pay the return postage for the item.

Please remember to include an invoice copy with your return goods. It is your responsibility that the package arrives safely.

Refund of purchase price

If you regret your purchase, you will have your money back. If the item is impaired, we will deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (though not extra delivery costs in case you chose a shipment method other than the cheapest form of standard delivery that we provide), within 14 days from the date we received a notification that you want to cancel the agreement.

Unless otherwise agreed, we will refund your money using the method of payment that you used at the time of purchase.

We may withhold payment until receiving the item, unless you send us documentation of having returned it.

Withdrawal of a portion of the purchase

If you purchased multiple items from us, you have the option of returning one or more items, even if they were purchased in one order.

Please note that you will not have shipping costs refunded, if you cancel a portion of your purchase.

No right of withdrawal

The following agreements cannot be withdrawn:

Supply of sealed goods that are not suitable for return due to health protection or hygiene reasons and have been unsealed after delivery;

Supply of sealed audio or video recordings or computer software that you have unsealed.

Cancellation rules for purchase of a course, workshop, detox course etc..
Registration for courses, workshops, detox courses etc. is binding, and course fee is non-refundable upon cancellation when the date for the course is determined at the time of registration. We reserve the right to cancel if too few register cf. the course information. In case of cancellation the full amount will be refunded.

Warranty
The “Lack of Conformity” rules of the Danish Sale of Goods Act may apply. When dealing as a consumer on www.body-sds.dk/shop/ you have a 24 months warranty.

This means that you can either have the item repaired, exchanged, refunded or discounted, depending on the specific situation. It is a requirement that your complaint is justified and that the defect has not arisen from incorrect use of the product or other harmful behaviour.

You must complain within “a reasonable time” after discovering the defect of the product. A complaint will always be timely if filed within two months of discovering the defect. If your complaint is justified, we will refund your shipping costs.

Please note: It is important that you return the goods in proper packaging and that you save the receipt for consignment.

When returning the item, please indicate what the problem is, and as detailed as possible.

Please send the item to:
Body SDS
Øster All 56, 3. sal
2100 København Ø

Since courses are a service, they do not carry a 2-year warranty. If you are not satisfied with a course or a workshop, Please contact us on info@body-sds.dk or 33 32 30 90.

Personal Data Policy

When you shop with us we will ask for the following information:

Name, address, phone number. and email address.

For juicers and blenders we will disclose your personal data to the supplier so they can deliver the goods to you:

Witt A/S
Gødstrup Søvej 9
7400 Herning
Denmark
CVR-no. 20981075

Personal data are registered with Body SDS A/S and stored for five years, after which the information will be deleted.

Data controller at www.body-sds.dk is Henrik Eiberg, Managing Director.

As registered with Body SDS A/S, you always have the right to send us your objections to the registration. You also have a right to inspect the information recorded about you. These are your rights according to the Danish Act on Processing of Personal Data. Inquiries in this regard: Please contact info@body-sds.dk.

Means of redress

If, as a consumer, you wish to make a complaint about your purchase at our webshop, Please. email us at info@body-sds.dk. If we fail to find a solution, you can forward your complaint to:

Center for Klageløsning (Consumer Complaints Centre)
Nævnenes Hus
Toldboden 2
8800 Viborg

www.forbrug.dk

If resident in an EU country other than Denmark, you can file your complaint with the European Commission’s online complaint portal here- http://ec.europa.eu/odr

These Terms and Conditions were last updated on Feb. 20, 2018

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